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The Ruakuri Cave tour was an stunning experience! From the ticket booking to the tour -- well planned and customer centric. The guide was well explained and friendly. Recommended...

This was a great start to my vacation! Having to change my clothes to participate was a bit of a surprise but I'm so happy I did! Ash, the tour guude, was so funny and his cousin Michelle were so friendly and welcoming. It was definitely a trek through rocks nd water that came up to my thighs, which I didn't expect, but it was well worth it to see the glow worms up close. Ash took some fantastic photos and I was shocked that I got access to them in just a few days. I HIGHLY recommend this tour to anyone who is up for an adventure. Also, having them provide tea and cookies (biscuits as the New Zealanders say) afterwards was a great finish to the tour!

Our guide was exceptional and what we saw had a touch of mystic. We could feel the mana of the cave and learned about its importance in Maori culture!

Amazing to see the tunnels and the guide was amazing and efficient

The boat trip, serene and beautiful.

My daughter did this and absolutely loved it. I left straight away as I was feeling very claustrophobic and overwhelmed

Our guide was so knowledgeable no matter what I asked. And friendly. Super funny. Such a shame all the rain has flooded the cave. I really hope not many Glowworms died. Thanks. 🐛

The tour is nice but we are not sure the trip to reach the cave from Rotorua was really worth it. The tour is quite short and the pictures we saw on the websites don't really depict the reality of what the Glowworm cave really is. By the way it is interesting to know the value of this area for the Maori and the history behind its discovery

Exorbitant tour! The guide was awesome and showed my friend and me everything (he was also patient, because he had no problem to delay the tour, until our flat tire was repaired. The tour itself was magnificent: The river, the climbing-passages, the narrow passages, eternal darkness, the glowworms (pictures permitted!) ... just wow! You also got clothing for the tour and tea, cookies and the chance for a hot shower after you're back. I can only recommend this tour!

The guides were nice and had a good sense of humour, the impromptu song in the main cavern was super special! We all really enjoyed the magic of the boat ride.

It was fascinating and informative, although we couldn't enjoy the whole cave. Due to ongoing rain, the cave was flooded, so we couldn't take the boat. We just walked down to the dome and watched from there. You can see a small part of the glowworms. Guide was great. We got half price back. Would have been nice to know, when we booked the tickets (one day prior to the visit) that most of the cave was closed. Then I wozld have chosen another day to get the whole expirience.

The river part of the trip was closed due to flooding. I expected to be contacted ahead of time if this was the case. We had gone out of our way to get there. The tour of the cave was half price but without glow worms it was less than half the experience. Disappointing.

Great tours by Taylor and Callie thank you for sharing your knowledge with us we had a great time. Also a big shout out to the reception staff who helped me to book and rearrange our times to make sure we could fit in the 2 tours. It was a long drive for us but was definitely worth the visit.

Tour started on time and was very organized. Guide told interesting things and was knowledgeable about the cave and the worms.

Kia ora. Our family had a great tour and were impressed with the tour guide, and attention to safety. It wa an experience we won't forget.

Ticketing experience was great. Roads very clean and accessible. The whole experience was systematic and well-organized. Plenty of parking (30-40 cars) and clean restrooms. Restaurant and cafe inside if a quick bite is needed before/after the tour. The limestone caves were beautiful and the glowworms on the boat ride were a surreal experience. Guide was friendly and knowledgeable. Gift shop was expensive and overrated -- we know that as we had already visited several stores earlier and the ticket prices here were by far the highest. After the experience, there is the option to go on a few short trails, either to the village or to a lookout point.

Ticketing was easy. Access and parking good. Very tidy and organised. The caves were amazing and beautiful. Our guide Big T was excellent I feel embarrassed I cannot remember his real name he is a very good guide and made the experience that much more worthwhile . My kids loved it and I would recommend this to others for sure. Thank you.

Absolutely loved the whole experience. The guide was amazing and happy to answer any questions. Was a little disappointed that we couldn't do the whole boat ride experience due to the weather conditions for the past few weeks but was definitely worth the time, money and energy to go and have a look

most of the staff were friendly. they assisted with access queries for disabled company. they offered an earlier time slot than what we scheduled, if preferred. the guide we had was also very accommodating! the interior of the cave structure was well done, ensuring the people on different tours where times almost overlap, did not cause any congestion. the experience was diverse but the boat ride itself was disappointing in the sense that there wasn't really much 'tour around' that happened. Although, the sight was to behold indeed.

Our young guide was very knowledgeable and entertaining He sang in the cathedral cave with a beautiful voice. The boat ride through the glow worm cave was awesome.

Levi our tour guide was awesome and the caves was amazing everyone should do this tour magnificent tour learnt a lot about the glowworms 5 star ⭐️

Our tour guide was amazing, knowledgeable and funny. Seeing the caves and then glowworms was awesome, definitely recommend as a must do.

I appreciated that the tour guides were descendents of Chief Tanetinorau. Being onthe boat and gently gliding on the water as we looked up at the glowworms was a very soothing and beautiful experience.

Amazing aventure, Amazing guide, Ash, with a little group

Personally enjoyed the boat ride most.

The Ruakuri Cave tour was an stunning experience! From the ticket booking to the tour -- well planned and customer centric. The guide was well explained and friendly. Recommended...

Our guide was exceptional and what we saw had a touch of mystic. We could feel the mana of the cave and learned about its importance in Maori culture!

Amazing to see the tunnels and the guide was amazing and efficient

The boat trip, serene and beautiful.

My daughter did this and absolutely loved it. I left straight away as I was feeling very claustrophobic and overwhelmed

Our guide was so knowledgeable no matter what I asked. And friendly. Super funny. Such a shame all the rain has flooded the cave. I really hope not many Glowworms died. Thanks. 🐛

The tour is nice but we are not sure the trip to reach the cave from Rotorua was really worth it. The tour is quite short and the pictures we saw on the websites don't really depict the reality of what the Glowworm cave really is. By the way it is interesting to know the value of this area for the Maori and the history behind its discovery

The guides were nice and had a good sense of humour, the impromptu song in the main cavern was super special! We all really enjoyed the magic of the boat ride.

It was fascinating and informative, although we couldn't enjoy the whole cave. Due to ongoing rain, the cave was flooded, so we couldn't take the boat. We just walked down to the dome and watched from there. You can see a small part of the glowworms. Guide was great. We got half price back. Would have been nice to know, when we booked the tickets (one day prior to the visit) that most of the cave was closed. Then I wozld have chosen another day to get the whole expirience.

The river part of the trip was closed due to flooding. I expected to be contacted ahead of time if this was the case. We had gone out of our way to get there. The tour of the cave was half price but without glow worms it was less than half the experience. Disappointing.

Great tours by Taylor and Callie thank you for sharing your knowledge with us we had a great time. Also a big shout out to the reception staff who helped me to book and rearrange our times to make sure we could fit in the 2 tours. It was a long drive for us but was definitely worth the visit.

Tour started on time and was very organized. Guide told interesting things and was knowledgeable about the cave and the worms.

Kia ora. Our family had a great tour and were impressed with the tour guide, and attention to safety. It wa an experience we won't forget.

Ticketing experience was great. Roads very clean and accessible. The whole experience was systematic and well-organized. Plenty of parking (30-40 cars) and clean restrooms. Restaurant and cafe inside if a quick bite is needed before/after the tour. The limestone caves were beautiful and the glowworms on the boat ride were a surreal experience. Guide was friendly and knowledgeable. Gift shop was expensive and overrated -- we know that as we had already visited several stores earlier and the ticket prices here were by far the highest. After the experience, there is the option to go on a few short trails, either to the village or to a lookout point.

Ticketing was easy. Access and parking good. Very tidy and organised. The caves were amazing and beautiful. Our guide Big T was excellent I feel embarrassed I cannot remember his real name he is a very good guide and made the experience that much more worthwhile . My kids loved it and I would recommend this to others for sure. Thank you.

Absolutely loved the whole experience. The guide was amazing and happy to answer any questions. Was a little disappointed that we couldn't do the whole boat ride experience due to the weather conditions for the past few weeks but was definitely worth the time, money and energy to go and have a look

most of the staff were friendly. they assisted with access queries for disabled company. they offered an earlier time slot than what we scheduled, if preferred. the guide we had was also very accommodating! the interior of the cave structure was well done, ensuring the people on different tours where times almost overlap, did not cause any congestion. the experience was diverse but the boat ride itself was disappointing in the sense that there wasn't really much 'tour around' that happened. Although, the sight was to behold indeed.

Our young guide was very knowledgeable and entertaining He sang in the cathedral cave with a beautiful voice. The boat ride through the glow worm cave was awesome.

Levi our tour guide was awesome and the caves was amazing everyone should do this tour magnificent tour learnt a lot about the glowworms 5 star ⭐️

Our tour guide was amazing, knowledgeable and funny. Seeing the caves and then glowworms was awesome, definitely recommend as a must do.

I appreciated that the tour guides were descendents of Chief Tanetinorau. Being onthe boat and gently gliding on the water as we looked up at the glowworms was a very soothing and beautiful experience.

Personally enjoyed the boat ride most.

Moments of silence. The guide. The quiet boat moment.

They cave experience I was great

Our guide was very informative and friendly. It was a great family experience.

Super fun day out really enjoyed it thoroughly

Had a lovely time on the tour, Chris was a wonderful guide, sharing a lot of interesting facts and adding in some extra sights along the drive. Communication and scheduling was easy and precise, I appreciated the punctuality.

The Labyrinth Blackwater rafting experience has been one of the highlights during our NZ holiday. Our guide was amazing, she was knowledgeable, kind and fun to be with. The glo worms were like twinkling starlight as we floated under them. The booking and ticketing was a breeze. Will definitely be recommending to friends.

Aria and Evie knew so much and made it a fantastic experience. We loved the cave and glowworms.

The event was cancelled due to weather but I was not notified until I finally got in contact with the venue just before I was about to start a 3 hour drive to get there.

The was truly a once in a lifetime experience! It was a fantastic combination of adrenaline rush fun, interesting local and cultural knowledge, and marveling at the natural world. Our guides were knowledgeable, fun, and kind. We felt at ease and well looked after throughout. I would highly recommend this experience.

Great experience with good guides. Only suggestion for your photos options at the end of the tour : none were showing the glow worms... The only photos of the worms are the ones from your web site.

Ticketing ahead of time was easy and everything ran smoothly. The adventure itself was over the top fun because it's such a unique experience and more than a little exciting. We had two great gals Hailey and Grace as our fearless leaders and they kept the jokes coming and we all felt confident following their instructions -even when they had us flinging ourselves backwards over a waterfall. What's not to love?? We had the A Team ! Highly recommend this trip - do it while you can.

It was really well organised and our two guides did an amazing job! It was an adventurous experience and the glowwormes were amazing.

The guides were great and the experience is pretty incredible

Ellen and Paddy were awesome guides!!

The glow worms were awesome and the guide was detailed and experienced. Great experience!

Had a great time with the worms

Beth Aanya and Alicia all were very helpful and all in all a very memorable experience. Thank You 🙏🏻

Had a really great tour. All the guides were very enthusiastic and informative.

Epic experience! Our guides Isaac and Grace weee amazing. Our daughter Elly who is claustrophobic freaked out a little at the start and they were so good at calming and encouraging her and she was able to enjoy the experience. Gloworms and adventure all in one!!

Knowledgable guides, chatty and super patient. Lots of scrambling and climbing rocks which was great. Tubing is really fun, the amount of glowworms was a little disappointing but a very fun experience.

The Labyrinth was great fun, with a lovely bunch of people and great guides. The glow worms were amazing. The guides were very careful and everything felt very safe and comfortable.

This was a great start to my vacation! Having to change my clothes to participate was a bit of a surprise but I'm so happy I did! Ash, the tour guude, was so funny and his cousin Michelle were so friendly and welcoming. It was definitely a trek through rocks nd water that came up to my thighs, which I didn't expect, but it was well worth it to see the glow worms up close. Ash took some fantastic photos and I was shocked that I got access to them in just a few days. I HIGHLY recommend this tour to anyone who is up for an adventure. Also, having them provide tea and cookies (biscuits as the New Zealanders say) afterwards was a great finish to the tour!

Exorbitant tour! The guide was awesome and showed my friend and me everything (he was also patient, because he had no problem to delay the tour, until our flat tire was repaired. The tour itself was magnificent: The river, the climbing-passages, the narrow passages, eternal darkness, the glowworms (pictures permitted!) ... just wow! You also got clothing for the tour and tea, cookies and the chance for a hot shower after you're back. I can only recommend this tour!

Amazing aventure, Amazing guide, Ash, with a little group

This trip was one of our best experiences in New Zealand. The river valley was beautiful, the caves were stupendous and the stalactites and stalagmites were breath-taking... and then the glow-worm cavern itself was wonderful. Ash was a great guide. Can't recommend this highly enough.

This was a brilliant morning. We were in such good hands. Our guide, Ash, was informative and extremely entertaining, but most important of all we felt we were in safe hands. We were in a lovely small group of 6. We were fully kitted out with clothes (which did get wet!), boots, helmet and headlamp. Upon our return we enjoyed hot drinks and cookies whilst 'debriefing'. The caves were beautiful and the 10 minutes we sat in silence and darkness with the roof of the cave lit by the glowworms was just magical. The morning did involve wading through water, and clambering over and under rocks, but because Ash was so supportive it all felt very manageable. The icing on the cake was receiving a lovely collection of photos which Ash had taken during our adventure. Thank you Ash for a truly memorable morning, and also Michelle back at base for helping get us kitted out.

The company is family owned and operated out of a farm house. Everyone was exceptionaly nice, inluding homemade treats after the tour. Nice to have the clothing all provided, Ash our guide was great, knowlegable and funny and personable. I highly recommend.

We loved that the caves are owned buy the tour guide! They meant a lot to them. A very personal experience with the locals. Ash was great!! We wish you guys the best!!

fantastic. 3 hours of walking through the woods and the cave. Beautiful experience. The parking lot is very spacious and clothes are provided by those who organize the trip. The group consisted of 6 people plus the guide, and we all moved together, no one stood behind. The cave is sometimes not spacious so I do not recommend the visit to people who suffer from claustrophobia and being a cave in the case of rains the trip is canceled. At the end coffee, cake and laughter

We are so happy that we booked the Down to Earth tour. This is a guided tour into a privately owned and essentially undeveloped glowworm cave. Not too hard but, in my opinion, not suitable for somebody with mobility issues or fear of tight spaces. Also, prepare to get wet ... but know that a full change of clothing is provided. My wife and I had been looking for a somewhat longer tour restricted to only a handful of participants, and Down to Earth delivered! Ash, who guided the tour, is a lot of fun. He is very knowledgeable, and it is clear that he loves what he does. The glowworm cave was amazing - I loved it. Ash told us to turn off our headlamps, and once our eyes adjusted the cave ceiling came "alive". I send the pictures that Ash took to my family, and they marvelled at the night sky of New Zealand! Of course I corrected them ... and now they too want to come and see the glowworms. One of my favourite experiences here in New Zealand. Thank you Ashley.

Ashley was amazing. It's a decently good trek! Fun. Really enjoyed.

The tour lead by Esh was awesome. It was fun, educational and unforgettable. I will say that for 4 fit seniors late 60's early 70's, it was the maximum of our capabilities. Thanks Esh for taking it slow for us. We had a very enjoyable memorable day.

Our guide was knowledgeable and made the visit fun for everyone. We were not rushed and allowed to make the most of our time in the caves. I would recommend this small group experience to anyone interested in seeing the glow worms.

Super fun and adventurous ! They provide all clothing so you don't need to worry about that. Great guide and experience!

Small group, intimate experience, great guide, not the usual commercial experience.

Quite different! Less touristic!, and some exercise!!! :-) Excellent guide!!!

We liked that we weren't rushed. We also liked that we got to go caving. It was a unique and fun experience.

Amazing experience, very experienced and funny tourist gentleman, keeping up laughing along 👍

The Ruakuri Cave tour was an stunning experience! From the ticket booking to the tour -- well planned and customer centric. The guide was well explained and friendly. Recommended...

Our guide was exceptional and what we saw had a touch of mystic. We could feel the mana of the cave and learned about its importance in Maori culture!

Amazing to see the tunnels and the guide was amazing and efficient

The boat trip, serene and beautiful.

My daughter did this and absolutely loved it. I left straight away as I was feeling very claustrophobic and overwhelmed

Kia ora. Our family had a great tour and were impressed with the tour guide, and attention to safety. It wa an experience we won't forget.

Super interesting, extraordinary guide!

It was great - was able to take lots of pics and it was an achievable walk for someone with low fitness

Our guided tour was amazing! The guide was knowledgeable and funny, and we much enjoyed it. Beautiful natural formations in the caves and few small areas with glow worms. Easy walks manageable for all.

Everything was awesome the tour guide was lovely so helpful friendly well worth the cost

Tickets were bought before travel so that experience was simple. The guided tour was good and the guide was informative which made the tour fun. However, as an older person in my 70's it was a little dark in places and I had to be careful when moving. Also when we arrived there was little signage as there are more than one set of caves. Overall the trip was worthwhile.

Recommendation by friends Not really flush with glow worms and not really necessary Caves themselves are wonderful enough... But guide very good Tickets confusing however I thought that I had booked a 2 cave tour.. need to be simpler ticketing descriptions

The overall experience was awsome. First of all the ticketing process went without a hitch and the phone app worked as expected. The cave experience was out of this world. The tour guide was so informative and we learned a lot about the workings of a cave and the life cycle of the glow worms.

Tour was well organised and a good experience but the guide was from Wales - he was not a Maori guide as advertised. He was quite good but not what was promised .

Being so close to the glow worms. Guide (We) definitely has a passion for the cave and his family links to it.

Loved the walk. It was well worth the money. The caves were amazing. The tour guide was very good.

Very well run, safety focused, tour guide was very knoweledgeable and great personality.

The was truly a once in a lifetime experience! It was a fantastic combination of adrenaline rush fun, interesting local and cultural knowledge, and marveling at the natural world. Our guides were knowledgeable, fun, and kind. We felt at ease and well looked after throughout. I would highly recommend this experience.

Ellen and Paddy were awesome guides!!

Excellent tour with excellent guides Hannah and Katie. Despite being in our sixties and a little nervous ( although reasonably fit) we had a great afternoon. The guides explained everything and were attentive and watchful and we felt in safe competent hands. The highlight was floating through the black caves seeing the vivid glowworm show above us.

My partner and I had a great time doing this! I’m somewhat apprehensive when it comes to water (especially in the dark) but really wanted to do something different to see the glow worms and I’m so glad I did. Felt completely safe the whole time and had great fun. Definitely recommend.

This was an unbelievable experience. The glow worms were very cool to see, but more notably, we had a great group and excellent guides! I was a bit worried my mother would struggle but the guides did a great job helping her! The chauffeur they provided to the rafting sight was very comfy, and their entire staff was welcoming and made it a worthwhile trip!

The guides were great at communicating whilst keeping the tour fun. Hands down one of the best experiences I've had!

One of the best things i've ever done in NZ. Such a unique experience and amazing friendly instructors we had such a good time!

The black abyss tour was absolutely incredible! For something that I'd been looking forward to for so long it's surprising that it actually exceeded expectations. The staff were all fabulous and accommodating even when we were late to the location. It doesn't hurt that our guides George and Mitch were also 🔥.

George and Mitch were amazing and super funny. We had such a great time. Thanks!

I love that the Aranui cave is a bit more intimate, and you can get up close to the fantastic stalactites and stalagmites. Mere our guide was friendly and knowledgeable.

Our 1pm guide was very friendly and informative. All photos of our whanau in it will be for our private viewing only. Thank you until next time

The cave was amazing. Some interesting details and facts.

Should warn people that there are hugh spider at the entrance of the cave. My wife is afraid of them

Lovely! I will be back 💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪💪

We actually wanted to see the glow-worm cave but the only cave that came up on your booking site on my phone was for the Aranui cave and unknowingly I booked this tour the night prior . We were travelling with an overseas tourist and she especially wanted to see the glow-worms. We were told on arrival of my mistake and that unfortunately the glow-worm cave tours were booked out for the rest of the day. We did however enjoy our tour of the Aranui cave, our guide obliged us by singing a waiata inside the cave which all the overseas guests really appreciated. He was very knowledgeable and helpful.

The guide was very friendly and did a good job, however it was very expensive for the amount of time we were there. The tour was not as long as mentioned, therefore we felt overcharged.

Ka rawe. The cave is amazing and the guide was wonderful.

The website was not cleared ... my kids was expecting Glow Worms in the Aranui Cave thus with an assumption that all caves have glow worms hence for us especially having a vacation here from California was a disappointment and waste of our money....

It was really an awesome experience and Jon is the best person to guide us with this wonderful tour. Each process was simple from the hotel pick up to drop off.

Had a lovely time on the tour, Chris was a wonderful guide, sharing a lot of interesting facts and adding in some extra sights along the drive. Communication and scheduling was easy and precise, I appreciated the punctuality.

The cave was simply amazing. Ticketing was easy. It was much easier to find with morning meeting location when we had an address and the name of the hotel rather than the GPS coordinates that were initially provided.

good snacks, very in detail explanations of the different sports and the cave itself.